IT Managed Services (IMS)
Fyld’s IT Managed Services (IMS) provide comprehensive and adaptable management of your IT infrastructure, ensuring operational continuity and efficiency. Combining proactive and reactive solutions, we offer specialized technical support that covers everything from monitoring to maintenance and innovation, always tailored to the client’s needs.
Key Service Components:
- Service Management: A dedicated service manager acts as the primary point of contact for all service-related matters.
- Fyld-Client Interface: Seamless communication through dedicated email and phone lines for requests and incidents.
- Proactive Monitoring: Continuous monitoring of the client’s infrastructure to ensure availability, performance, and optimization.
- Proactive and Reactive Maintenance: Regular checks and security updates for servers and other services.
- Service Requests and Innovation: Additional support capacity for micro-projects and activities beyond the standard service catalog.
Key Benefits:
- Efficient management of your IT infrastructure with personalized service.
- Risk reduction through continuous monitoring and proactive interventions.
- Flexibility to adapt to new requirements with on-demand services.
- Monthly reports and regular follow-ups to improve performance and ensure SLA compliance.
Service Areas:
- Computing and storage
- Identity and management tools
- Collaboration solutions
- Device and workstation management
- Datacenter and public/hybrid cloud infrastructures
Why Choose Us?
- Proven Experience: Fyld has extensive experience in managing IT services, ensuring high levels of efficiency.
- Adaptability: Our services are fully customized to meet the specific needs of each client.
- Continuous Innovation: We offer technological innovation services and support for micro-projects beyond the standard service catalog.
- Transparent Management: Regular reports and meetings ensure transparency and effective service delivery.
